New - CPBC Business Pressures Tipline now Available

The College of Pharmacists of BC (CPBC) now offers a Business Pressures Tipline for those experiencing business pressures in pharmacies that may threaten public health and safety. Tips can be left by phone, email or online form.

Business Pressures Tipline - What and Why

• The Tipline follows CPBC’s Business Metrics report that shows how business pressures in pharmacies may threaten public health and safety.
• A recommendation from the report was the development of a comprehensive whistleblower program. The CPBC Business Pressures Tipline is the first step.
• Every tip contributes to our understanding of the issue and strengthens our ability to act. By sharing information about unsustainable practices, tipline users contribute to a safer practice environment for all.
• What is shared on the tipline is for informational purposes only, including to:
  • show that the issue is ongoing and CPBC continues to track emerging workplace pressure trends.
  • help identify pharmacy settings where registrants are experiencing these pressures.
  • contribute to CPBC's understanding of the nature of these pressures to inform action, such as policy change.

Important Note

• Information shared on the tipline will be treated as confidential. We ask that tipline users share the pharmacy type but no specifics that could be traced back to themselves, clients or their location. 
• The tipline is not a part of CPBC’s Complaints and Concerns process. For concerns that may require investigation, or urgent public safety concerns, please contact Complaints and Concerns.

Using the Tipline

DO share what happened. Be specific and provide as much detail as possible about the incident or concern.	DON'T share any identifying information about anyone involved, such as names, addresses, phone numbers, PHNs, or any other information that could be used to identify you, the pharmacy staff, or the pharmacy’s clients.
DO explain how the pressure experienced directly impacts public health and safety or the ability to deliver safe and effective care.	DON'T provide the name or specific location of the pharmacy.
DO submit your tip through one of the designated channels (online form, phone line, or email). Each tip is treated as confidential.	DON'T use the tipline for personal grievances or concerns unrelated to public health and safety or business pressures.
DO indicate the type of pharmacy where the incident occurred e.g., hospital pharmacy, community – corporate, independent, banner (or other), long-term care, etc.	DON'T share any information obtained through unauthorized access to records or private conversations.
DO use an anonymous email address that does not use your name.	DON’T send tips via email through your personal or work email address.
DO dial #31# before the tip line number to block your phone number and caller ID if you are calling in.	DON’T share any information before you read the Collection Notice below.

THANK YOU FOR HELPING PROTECT THE PUBLIC

Collection Notice