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Advice from our Compliance Officers on your next review
The College’s Practice Review Program is now in effect for both Community and Hospital practice settings. Pharmacies and Pharmacy Professionals in BC will be reviewed and assessed across predetermined focus areas to ensure they are compliant with College bylaws and policies.
Reviews are conducted by a team of Compliance officers who are all registered pharmacy professionals employed by the College. Compliance Officers record and document areas of compliance and non-compliance while observing pharmacy professionals throughout the review process.
So far, Compliance Officers have completed over 1000 Pharmacy Professionals Reviews and over 300 Pharmacy Reviews in community pharmacies across BC. As we expand the Practice Review Program into hospital pharmacies, we spoke to some of our Compliance Officers to find out what advice they have for registrants on their upcoming reviews.
I would say – be yourself, don’t worry - This is not a punitive program. We want everyone to view the PRP as a positive thing. It is the College’s job to ensure that the people and the pharmacies they license comply with the bylaws, it’s as simple as that – nothing personal. It would also be a good idea to check out the forms for your practice type prior to your review to know what to expect.
– Bethany Gamache
Don’t be nervous! The best way to approach a review is to practice as usual, so that the feedback can be used to help identify and correct any focus areas that would benefit from improvement (if any). For those who wish to be prepared, the Practice Review Program page on our website has resources that point to exactly what we are looking for during reviews. Our goal is to be transparent so that the standards are clear and registrants know what to expect.
– Mark Chan
By all means, review the tools suggested by CPBC, as they are there on our website to aid each registrant in being successful in their respective reviews. Truth be told, I prefer when registrants simply “be themselves” while I am there. Do what they normally do from day to day. I am quite pleased to offer assistance and pointers on how to ensure they will be their best by the time I finish up my time at the pharmacy!
– Dwain Nottebrock
My advice is for registrants to take the opportunity to ask questions, engage your compliance officer, find out where deficiencies in your practice may be and look for solutions. One’s initial reaction to a third party scrutinizing their practice may be to become defensive, or reluctant to embrace the situation to get the most out of it.
However, do not fear the work or the changes that may need to be made to your practice, but rather I encourage registrants to look forward to knowing that your pharmacy will come out of this better than ever. In the private sector, an independent review of this nature would be an extremely costly undertaking, however the PRP team is providing this service to you without the usual big bills that come afterwards.
– James Van
The best advice I can give anyone going through this process is to just be yourself and do your thing. We all know the standards we just have to do our jobs as professionals.
– David Morhun
Learn more about the Practice Review Program and how to prepare for a review at
BCPHARMACISTS.ORG/PRP
- Practice Review Program, PRP Insights
